Digital Commerce Manager, Digital Transformation
- Pune, Maharashtra
- Permanent
- Full-time
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit .We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.Responsibilities / Accountabilities:
- Join the team responsible for establishing the groundwork for the digital transformation of current commerce capabilities and contribute to the growth of digital commerce ecosystem.
- Create and implement a global digital commerce strategy that aligns with the company's existing digital commerce efforts, including e-commerce and business goals, while serving as the strategic leader for managing global digital commerce operations and regional adaptations.
- Take full responsibility for the development of functionalities on digital commerce channels and their growth across various business sectors and regions. Manage the daily operations of digital commerce storefronts to ensure brand consistency and a seamless customer experience both globally and locally.
- Design and enhance business processes by integrating digital solutions where appropriate. Supervise the creation, standardization, and optimization of product listings on digital commerce platforms, ensuring high-quality content and localized adaptations for regional markets.
- Manage the complete digital commerce functionalities on the digital channel platform, identify significant trends in customer behavior, and continuously refine the customer experience while developing new features and roadmap to enhance operational efficiency, minimize customer support inquiries and provide enhanced self-service experience to customers.
- Promote the integration of new technologies, including AI, machine learning, to enhance the digital commerce functionality and consistently assess and implement innovative strategies for automating customer interactions and increasing overall efficiency.
- Must have managed the large and complex Digital Commerce solutions, hands-on experience within Commerce implementation and deployment and customer adoption, and strong exposure to upstream & downstream applications e.g. ERP, PIM, CRM, SharePoint.
- Should be able to define the strategy formulation, Work plan, Scope, Schedule, Efforts, Budget, and lead required personnel for release per sprint targets. Should be able to handle team and take complete ownership of coordination & quality of deliverables with various stakeholders.
- Work with global and regional supply chain teams to manage inventory across various fulfillment models and ensure accurate demand forecasting for each digital channel. Collaborate closely with global and local teams in technology, commercial, business, and marketing to ensure cohesive execution across all channels. Establish partnerships with regional experts to improve localization and market penetration.
- Minimum 10+ years of experience as a functional expert or project manager or techno-functional expert in Digital Commerce domain CX e-Commerce or other Commercial Commerce Platform.
- Proven track record in managing digital commerce platforms. Strong understanding of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, ADOBE etc) and customer service technologies (e.g., Zendesk, Freshdesk).
- Experience driving e-commerce in B2B space and chemical industry will be an added advantage
- Strong analytical skills and experience with performance tracking tools (e.g., Google Analytics, Power BI). Proficiency in digital support tools (chatbots, knowledge bases, CRM systems).
- Exposure to OOTB modules and their functionality of SAP Commerce platform, like Multichannel Architecture, Data exchange/integration, Online Payment, Custom Development etc., Headless Commerce – Composable or Spartacus Storefront with SAP Commerce Cloud Environment – CCV2, and SAP ECC & S4/Hana integration.
- Excellent communication and problem-solving skills. Ability to lead cross-functional teams and manage multiple projects simultaneously. Customer-centric mindset with a focus on innovation and operational efficiency.
- Having Technical degree BE / BTech in any engineering field or MCA or specialized programs or degrees in digital commerce
- Must have digital-commerce hands-on experience from zero to one.