Claims Adjuster
Maersk View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
- Responsible for handling cargo claims.
- Responsible for the management and administration of all claims filed Globally.
- Responsible for the coordination with local Front desk and guiding them with regards to claim handling.
- Provide proactive, efficient, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Group.
- Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.
- Handling cargo Claims as per the set guidelines.
- Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit
- Establish appropriate claims handling relationship in respective management area.
- Assess and document factual background of claims matters; establish and update claims file.
- Safeguard rights of recovery and drive recovery actions.
- Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, lawyer, under writer and P&I) third party claims administrators etc.
- Enter and update data in the claims data base (case management) according to corporate guideline.
- Manage and settle claims matters in accordance with corporate guideline.
- Provide advice and support to Local claim desk related to any claim’s matters.
- Keeping data quality at top level.
- Formulate, drive and/or support loss prevention initiatives.
- As per Organization guidelines
- Graduate from recognized university LLB / LLM or MBA degree would be preferable.
- Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.
- Exposure to shipping operations preferable.
- Experience in core claims handling (which includes independent claim settlement) would be preferable.
- Good Analytical skills.
- The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.
- Good Comprehension skills
- Excellent team player
- Well organized to carry out multi-tasks
- Flexible with changes
- Take ownership and responsibility of the job assigned
- Eye for the details