Technical Support Engineer

Emerson

Pune, Maharashtra
Permanent
Full-time

1 month ago

Job Description:Job DescriptionIf you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! We are looking for hardworking individuals with a keen curiosity about learning new technologies and who are driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.This position is for the Pune India office and reports to the Global Service Center Pune Lead.In This Role, Your Responsibilities Will Be:

Improving the capabilities and abilities of the technical support team in supporting any of the following applications within Emerson's portfolio of products and solutions:

Batch
Software Applications
Human-Machine Interface (HMI). The ideal candidate should possess strong skills in configuring and implementing HMI within process control systems.
Network Communications, Cyber Security and Infrastructure. The perfect candidate should have a strong ability in Networking and Security related technologies; and remain current in awareness of developing technology trends, security weaknesses/vulnerabilities, and innovations in networking systems and capabilities.
Providing technical support, consultation, and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution, and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America end-user customers and engineering organizations. This involves fixing, problem analysis, and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Keeping ownership of all received customer problems, providing timely updates, and setting the appropriate critical issue priority.
Optimally working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and fixing resources (e.g. procedures, diagnostics, and documentation)
Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level.

Who You Are:You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a track record of exceeding goals successfully.For This Role, You Will Need:

Batcher or master's degree in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT.
Minimum of two (2) years experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support.
Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC-based HMI, Advanced Controls, Fieldbus, or field instruments. Knowledge of networking, TCP/IP, and Windows operating systems.
Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers.
Strong initiative and ability to work in a self-directed environment.
Flexibility to work on shift schedule.
Keen to travel and be assigned short- and long-term (3 months to a year) domestic or international assignments.
Fresh graduates with outstanding academic achievements will be considered.
An Engineer who will be supporting Comms/Infra must have strong IT skills and knowledge. Experience in design, implementation, or service/support of any of the following areas:

Networking and security fundamentals, principles, and concepts - design, maintenance, optimization, and troubleshooting
Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).
Excellent English written and verbal communication skills.

Preferred Qualifications that Set You Apart:

Knowledge or experience in any programming or scripting languages e.g. SQL, Visual Basic, C#, PowerShell, .NET is an advantage.
Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an edge.
Cybersecurity solutions or cybersecurity standards and best approaches. Industry certifications related to information security are a plus, such as CISSP, CCNA, CISM, GSEC, ICS-CERT.

Our Offer to YouBy joining Emerson, you will be given the opportunity to make a difference through the work you do.Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our and aboutIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

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