Deputy Manager

Max Life Insurance

Aligarh, Uttar Pradesh
Permanent
Full-time

13 days ago

aAbout Max Life Insurance:Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built itsoperations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.For more information, please visit the Company's website atWe Stand for:CaringA compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.CollaborationA boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create “win-win” partnerships within & outside teams through inspired cooperation and teamwork.Customer ObessionA leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.Growth MindsetAn ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.People LeadershipA people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes."Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."JOB DESCRIPTION
Job Title: Deputy Manager -Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: GurgaonKEY RESPONSIBILITIES:
 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
 Handling Centralized welcome calling Process.
 Reduction in Discrepancy ratio.
 WIP Management - GO actionable TAT, issuance TAT.
 Vendor Bill Management
 Manage Dashboards & Governance for field ops
 Field operation & HO coordination for field operation fulfillment support.
 Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
 Paid to Applied Business ≥92%
 Ensure 100% welcoming calling on applied new business on time
 Minimize channel discrepancy ratio
5%
 Reduction in Business leakage
5 %
 Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
 Graduate in any discipline.
 5-7 years of experience in New Business.
 Life insurance experience is preferred
KNOWLEDGE & SKILL
 Excellent Inter-personnel skills
 High internal customer centricity
 Relationship building

Max Life Insurance

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