Sales Team Support- Respond to client-related questions from the Sales team and offer clear guidance.- Develop and deliver training on internal systems and processes to improve team performance.Qualifications- 3-5 years of experience in fine jewelry, diamonds, luxury retail, client care- Proficiency in Shopify and ZenDesk (or similar CRM platforms).- Exceptional communication and interpersonal skills.- Strong organizational abilities and meticulous attention to detail.- Ability to multitask and prioritize in a fast-paced, high-touch environment.- A collaborative team player with a proactive and solution-oriented approach (ref:updazz.com)