Assistant Manager

• The main responsibility of this role is Facing growing complexity and a multi-channel business environment, companies need to be able to answer fundamental business questions—such as “Who is my most profitable customer?” and “What is my most profitable product or region?”
• Combine pricing with analytics, and you can create a mechanism that functions as both a catalyst and a metrics engine for managing profitability.

• The ability to run advanced scenario modeling to avoid costly mistakes or missed opportunities—for example, the potential impact of a pricing change on demand and profitability.
• The incumbent shall ensure compliance with SLA and other internal guidelines of policies relating to the business area he/she is going to handle and must be quality conscious.
• The incumbent should have an eye for detail with a high focus on quality and control.
• Ensure that the response times and the quality of the work follow predefined time and quality parameters.
• More effective business decisions on tightly defined issues, such as which customers to focus on and which products to rationalize, using hard data rather than gut instincts.
• Contributing with suggestions of process improvements where applicable.
• To accomplish any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities.

• Strong PC skills, with knowledge of advanced excel.
• Knowledge about the Travel Domain - added advantage.
• Good understanding of Basic finance & accounting.
• A person should have good analytical skills to read financial data.

• Good Communication Skills, both written and spoken
• Business awareness
• Customer Service Focus
• Active listening skills
• Self-disciplined and result oriented.
• Teamwork/ Managing Self / Adaptability
• Ability to multitask.
• Problem Solving
• § Data gathering ability/ Eye for detail.
• Openness to Coaching and Feedback

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