Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech View all jobs
- India
- Permanent
- Full-time
2. Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats.Skill RequirementsAsset Management Services We are looking for a multi-skilled Asset Management Analyst who can effectively oversee Asset Management Deliverables and also work with EUC Function on a very large scale for global clients of HCL. Primary responsibilities are: • Asset Management/Stock Management /Procurement• Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations• Oversee the Other EUC Activities as applicable (Application Packaging, OS Build, Software Distribution)• Customer Relationship Management• SLA/OLA Management for all Asset Management Deliverables and its reporting• Regular reviews with Customer and internal teams/vendors as applicable• Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.• Extensive knowledge on ITSM Tool Set (ServiceNow)• Demand and Forecast analysis and understanding key Business needs/suggestions• Reporting and MIS• Oversee Projects • OEM Vendor Relationship ManagementSkills, Experience and Qualification Required Business Skills:• Understanding of EUC and Desk Side Support / FSO Management • Ability to work in a Matrix managed environment• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive• To work through issues analytically to a successful conclusion• Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc• Ability to understand best practices internally/externally on EUC related activities.• Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etc Personal Skills• Strong customer service skills • Must be detail oriented and self-motivating• Strong Written and Verbal Communication Skills at senior level, • Relationship Management - internal and external customers, Flexibility, Presentation Skills and Team Skills• Flexibility with respect to time - client deliverables need to be met with a Can do attitude• Excellent problem solving / quantitative/ analytical skills• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels • Must be detail oriented and self-motivating• Ability to motivate people and teams,• Ability to write business cases and justification documents, Ability to manage multiple work streams• Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies• Ensure quality and timely delivery of customer requirements• Ownership and Drive, Ability to make difficult decisions, Multi -Tasking, Ability to Prioritise, Working Under Pressure, Impartial - Working on behalf of ClientsTechnical Skills: • Understanding End User IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphones and industry wide OS and applications• Detailed understanding of IT Infrastructure in a Corporate Environment - Server/Network/Database Managing the entire Life Cycle Management operations of all IT Assets• Demand and Forecast analysis and understanding key Business needs/suggestions• Asset Inventory/ITSM Tool/AMDB Implementation/Inventory report•Asset Procurement Process/ Budget Tracking/ Asset Delivery Tracking/Provision process/Asset Audit/Periodic Reporting• Tracking and Remediation of Missing Assets and its reconciliation • Blanco/Degaussing along with Disposal process• Working knowledge with Value Added Reseller (VAR)Other Requirements1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certification In Asset Management Or Related FieldsInformation at a GlanceWhy HCLTech?At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.Copyright © 2025 HCL Technologies Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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