Lead I - Cloud Infrastructure Services
UST
- Bangalore, Karnataka
- Permanent
- Full-time
- Covert the new steps to KB article
- Perform logical/analytical troubleshooting
- Understand OLA between delivery layers (L1
L3 etc)
adhere to OLA. * Elevate to next levelwork on elevated tickets from L1Tickets Backlog/Resolution: * Follow up on tickets based on agreed timelinesmanage ticket backlogs/last activity as per defined process. * Resolve incidents and SRs within agreed timelines.
- Execute change tickets for infrastructure
- Document and record troubleshooting steps as knowledge base
- Collaborate with other team members for timely resolution of tickets.
- Actively participate in team/organization-wide initiatives.
- Co-ordinate with UST ISMS teams for resolving connectivity related issues.
- Organize meeting with different stake holders.
- Take ownership for function's internal communications and related change management.
- Suggest process improvements and CSI ideas.
- Adhere to organization’ s policies and business conduct.
- Take accountability for overall productivity efforts within the function
- Act as a function SPOC for IT audits in local sites (incl. preparation
mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. * Coordination Support for CSI across all services in CIS and beyond.Training: * On time completion of all mandatory training requirements of organization and customer.
- Provide On floor training and one to one mentorship for new joiners.
- Complete certification of respective career paths.
report and seek continues feedback from peers and manager. * Set goals for team members and mentees and provide feedback
- Assist new team members to understand the customer environment