Support Analyst - Ody.C

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Req ID:491363Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwideAnalyst - Ody. C Process & ToolsAbout Alstom in IndiaAlstom has established a strong presence in India. Currently, the company is executing metro projects in several Indian cities including Chennai, Kochi and Lucknow where it is supplying Rolling Stock manufactured out its state of the art facility at SriCity in Andhra Pradesh. In the Mainline space, Alstom is executing Signaling & Power Supply Systems for the 343 Km. section on World Bank funded Eastern Dedicated Freight Corridor. Phase 1 in the construction of the new electric locomotive factory for manufacturing and supply of 800 units of 12000HP locomotives is also complete at Madhepura, Bihar while the depot at Saharanpur, Uttar Pradesh is ready to commence operation. Alstom has set up an Engineering Centre of Excellence in Bengaluru, and this coupled with a strong manufacturing base as well as localized supply chains, is uniquely positioned to serve customers across the globe. Today, Alstom in India employs close to 3600 people and in line with Government of India's 'Make in India' policy initiative, Alstom has been investing heavily in the country in producing world class rolling stock, components, design, research and development to not only serve the domestic market, but also rest of the world. IndiaPM2020 is an ambitious transformation program to redefine Bids & Projects management landscape (processes, organization, people & skills, tools and data) to make ALSTOM more fluid, agile and project results oriented.The main objective is to define new Bids and Projects processes, addressing new way of working, delivering new financial outputs with business values. Thus, needs to conduct a Change Management, in relation with support function (Finance) and all métiers contributing to Project execution.The project is organized in 4 main pillars:

New Bid and Project Management Process definition
New Bids & Project Governance,
PMO Tools Roadmap deployment
Deployment of the program within regional organization (change Management and Training)

In this context TPP (Tender & Projects Performance) has been setting up a new PM2020 team to realize this transformation across global Alstom organization.The role of Ody.C Support team member, within the frame of “PMO Tools Roadmap deployment”, is to support users and to perform the functional administration of the new Tool.In this position, the job holder will have the following responsibilities:For Deployment (one-off)

To contribute to Ody.C deployment starting April 2021
To support projects and tenders KUs in preparing for data migration
To support projects and tenders KUs in controlling data migrated
To support KUs and Users in their post-live management

For Functional administration

To administrate OdyC master data
To perform tests before each release/migration
To update administration documentation (procedure,)
To propose continuous improvement of tool processes & functionalities

OdyC Support for users

To perform first level of support (tickets) in liaison with editor&IT teams
To write new specifications for new requests once approved
to update support material and community (list of KU, shared mailbox, support TEAMS)

For Change management &training

To deliver access to new users (Metiers /functions/sites/KU/users)
To deliver trainings on Ody.C WoW, processes, functionalities
to update training material (slides, exercise,)

Main required experience

Advanced University Degree in engineering and/or Finance and/or Information technology
Strong appetite to work in tool functional administration
Fluent in English, other language appreciates
Finance knowledge (project controlling) is a plus
Experience as support team is appreciated

Competencies & Skills

Good communication skills
Continuous improvement mind-set
Strong analytic skills
Has good organisation skills
Problem solving and root cause identification skills

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.Job Type:Experienced

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