Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job DescriptionAs the Engineering Director within the IT team at Freshworks, you will lead a talented group of engineers and drive the development of cutting-edge solutions to enhance internal processes and employee experiences. You will play a pivotal role in setting the vision for the team's holistic growth while collaborating closely with functional stakeholders to align IT initiatives with organizational objectives. An understanding of AI/ML and its application in IT implementations will be a significant advantage in this role.Key ResponsibilitiesLeadership and Team Management:Lead, mentor, and inspire a multidisciplinary team of engineers, fostering a culture of innovation, collaboration, and excellence.Set clear objectives, provide ongoing feedback, and facilitate professional development opportunities to drive the team's success.Strategic Vision and Roadmap:Define and communicate the strategic direction for IT solutions, aligning with the company's overall goals and objectives.Develop and execute a roadmap for the continuous improvement of point-to-point integrations, internal web applications, scripts, RPA, and QA processes.Collaboration and Stakeholder Engagement:Collaborate closely with functional stakeholders across departments to understand their needs, challenges, and opportunities for improvement.Build strong relationships and foster a culture of partnership to ensure the successful delivery of IT solutions that meet business requirements.Technology Innovation and Implementation:Stay abreast of emerging technologies, trends, and best practices in AI/ML, and identify opportunities to leverage them in IT implementations.Drive innovation by championing the adoption of new tools, frameworks, and methodologies to enhance efficiency, scalability, and performance.Quality Assurance and Process Optimization:Oversee the QA process to ensure the delivery of high-quality solutions that meet industry standards and compliance requirements.Continuously optimize processes and workflows to streamline development cycles, reduce time to market, and enhance overall efficiency.QualificationsProven experience in a leadership role within an IT or software development organization.Strong technical background with expertise in point-to-point integrations, web development, scripting, RPA, and QA methodologies.Experience with AI/ML technologies and their application in IT solutions is highly desirable.Excellent communication, interpersonal, and stakeholder management skills.Demonstrated ability to drive strategic initiatives, foster innovation, and lead cross-functional teams to success.Additional InformationAll your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
