Team Member - Campaigns

Hyderabad, Telangana
Permanent
Full-time

18 days ago
Apply easily

About CIBC IndiaCIBC India is a technology and operations hub in Hyderabad, a global hotspot for innovation and talent. This new presence lets us tap into India’s vibrant tech community, connecting our global bank to local expertise and new perspectives to better serve our clients and accelerate our strategy.In Hyderabad, we’re building a team to drive transformational change and shape our bank’s future – our technologists are advancing platforms with Python, FastAPI, and Azure Cloud, while our operations professionals support capital markets trading, simplify client onboarding, and enable accurate payment processing. By harnessing automation, CI/CD pipelines, and agentic AI, we’re creating solutions that drive efficiency and innovation across our business.Job DescriptionWhat Youll Be Doing (position summary):The Team Member RLS Campaigns is responsible for processing Retail Banking and Mortgage applications, ensuring services are delivered efficiently, accurately, and within defined Service Level Metrics The role supports superior customer service by maintaining high standards of productivity and compliance with company policies and process changesAt CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.How Youll Succeed (responsibilities):

Consistently meet or exceed Service Level Metrics (productivity, accuracy, timeliness) and process all applications within committed turnaround times (TAT)
Achieve individual and team goals on a daily, monthly, and yearly basis
Escalate operational issues promptly to supervisors for timely resolution
Adhere to company policies, including Clean Desk and Information Security, and report any violations
Stay updated with process changes
Strive to achieve subject matter expertise within the team
Assist team leads as required in their job functions

Experience: 1+years of experienceWho You Are (skills/qualifications):Must Have Skills:

Bachelor's degree in business, Finance, or a related field preferred; equivalent work experience may be considered
1+ years of experience in Retail Banking domain data processing
Experience with Mortgage Originations Process (preferred)
Proficiency in English (written and verbal)
Good understanding of banking or financial services operations and processing requirements
Typing speed of at least 20 wpm with a minimum accuracy of 90%
Analytical and logical thinking abilities, with strong attention to detail and accuracy
Effective communication and interpersonal skills
Ability to work effectively in a team, under pressure, and in ambiguous situations
Organizational and time management skills
Proficiency in Microsoft Office Suite and relevant operational systems

What CIBC India Offers:At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the .

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