Customer services associate

Cogent E Services

  • Kolkata, West Bengal
  • Permanent
  • Full-time
  • 1 month ago
1. Designation: Team Member – Inbound Contact Center (Phone Banking)Preferred Skills:
  • Strong interpersonal skills, good articulation and pronunciation for clarity
  • Clear and professional verbal and written communication
  • Active listening to understand customer needs
  • Navigating different tools and applications while assisting customers
  • Positive attitude, friendliness and ability to handle difficult or upset customers
  • Maintaining strong professionalism and calmness under pressure
  • Proficient in Hindi, Bengali, English (regional language along with these will be welcomed)
Job Description:· Addressing calls and respond to customer queries in a professional manner· Provide accurate information about products, services etc· Maintain detailed records of customer interactions, transactions and process service requests as appropriate· Ability to work flexible shifts, including evenings, weekends, and holidays· Resolve customer complaints and escalate issues when necessary· Maintain customer records by updating account information in the CRM system and other applications whichever applicable· Follow call scripts and standard operating procedures to ensure consistency· Meet or exceed performance metrics, including call handling time and customer satisfaction scores· Collaborate with team members and supervisors to improve service quality· Stay up to date with product briefings, updates and other information which aids in customer service·Experience / Skillset / Certifications Required:· Educational Qualification- Graduate· Relevant Job Experience- 1 years’ experience if Undergraduate· Skills and Competencies- Decent communication skills in English, Hindi, Bengali, Gujarati, Customer centric approach.· Required Male profile with comfortable in evening shift and late night shift (15:00-00:00), (16:00-01:00)

Cogent E Services