Process Associate / Management Trainee US Medical Billing International Voice Process
Sunknowledge Services Inc.
Kolkata, West Bengal
Permanent
Full-time
13 days ago
Sunknowledge Services Inc. is a dynamic medical billing services & collections company extending superior, proprietary technologies, workflow, and business processes that exceed clients' expectations and enhance their revenue cycle. Focused on providing operational enhancements while significantly reducing our client's operations and payer costs, we have powerful stories on how we have reduced operational costs by 70% for the best. We take pride in excelling at business parameters helping us remain a market leader in the world of DME, HME and O&P. At present we are proud partners of three of the top 10 DME companies of the country.Cutting across more than 28 specialties, we serve as an operational extension for: Hospitals, Urgent Care, Skilled Nursing Facilities, Ambulatory Services, Specialty Clinics & Pharmacies, Physician Practices, Cardiology Nursing Homes, Dermatology Groups, Radiology Centers, Genomics Lab and a lot more!Our Service Portfolio covers: Patient Demographic Entry, Medical Coding, Eligibility Verification, Prior Authorization, Doctor’s office follow ups, Claims Submission, Denial Management, Accounts Receivable Collections, and Payment Posting & Customer Service. With a strong cyber-security and regulated processes, we've taken all the right measures. • 100% HIPAA & HITECH compliant• Certified with ISO 9001:2015 and ISO 27001:2013 for Quality Management System &Information Security Management processes.Know more on how we save time & money!The RoleYou will be responsible for :
Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Dealing with Doctors & Patients Of US related to mediclaims and bills.Developing account plans to enhance service delivery.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Ideal Profile
Must be fluent in english
Must be comfortable with night shift
Must not be continuing in regular course of studies
Must be open to work in a challenging environment
What's on Offer?
Work alongside & learn from best in class talent
A role that offers a breadth of learning opportunities