Executives
- Kochi, Kerala
- Permanent
- Full-time
- Responsible for the review, evaluation, and input of pharmacy benefits.
- Reviews documentation and interprets data obtained from the client benefit database.
- Coordinates with team POC / Supervisors whenever a benefit needs clarification.
- Processes transactions as per guidelines provided
- Attend team meetings to be aware of workflow updates.
- Participates in the client mandated trainings to maintain knowledge and performance.
- Coaching and team meetings with supervisors and managers.
- Coordinates with the appropriate onshore department regarding access or issues to the proprietary software.
- Summarization of complex information into a clear and precise clinical picture while working independently
- Corrects and reports cases with errors and/or defects.
- Sends the cases stateside via an automated process.
- Review incorrect benefit coding instructions and report any that is out of date.
- Position requires proficiency with computer skills
- Navigating multiple systems and keyboarding
- Basic Excel
- Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended hours, and typing on the computer.
- Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
- Typical office working environment with productivity and quality expectations
- Effective communication skills, both verbal and written.
- 0-1 year minimum BPO experience
- Preferably, with back office experience
- Resource needs be English medium educated (schooling)