Director, Product Design Core Business Workflow
- Hyderabad, Telangana
- Permanent
- Full-time
- Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
- Directly lead and manage 8-10 designers and/or managers
- Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
- Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
- Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
- Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
- Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
- Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
- Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
- Oversee your team's work: detailed mockups and prototypes and behavior specifications.
- Ensure a consistent experience across the mobile and desktop platforms
- Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
- Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
- Participate in documentation development process such as user experience specifications, testing and evaluation
- Work closely with product management in UX ideation and innovation
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Enterprise product design experience
- An inspiring portfolio representing the process you follow to build insanely great experiences
- Demonstrated experience in defining and/or working with robust design systems
- Demonstration of any accessible projects you have built
- At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
- At least 3+ years of experience managing design teams
- Expert with Sketch, Photoshop, or other design tools
- Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
- Ability to understand and distill complex problems into clean solutions.
- Must have strong written and verbal English communication skills
- Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
- Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
- Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
- Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
- Must be able to travel up to 20% of the year
- Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
- Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus