Helpdesk Technician
- Hyderabad, Telangana
- Permanent
- Full-time
- Desktop platform optimization.
- Managing of SCCM Infrastructure (installation, maintenance and configuration)
- Taking part of day-to-day activities in Helpdesk tasks.
- Create and manage application deployment objects for new and existing software.
- Communication to the end-users on all the changes.
- Work with key platform vendors for support to resolve issues as well as platform strategy development.
- Coordinate release of critical updates and support Windows Servicing Model.
- Provide technical assistance to support groups as needed.
- Package/Troubleshooting/Support Applications Installation.
- Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address.
- experience with Elevated Privileged Management system (Similar to CyberArk EPM).
- Perform daily and long-term operational and strategic management of hardware and software
- Asset management
- Continuous improvement process implementation.
- Take part in various projects, providing support to IT Infrastructure and Finance
- Administer effective frontline line help desk assistance to clients where inquiries are beyond the knowledge of the help desk team members
- Organize training and/or decide for team member to receive training on the latest and best practices in handling help desk related issues
- B.Tech / BCA / MCA degree required
- At least five (5) years' experience performing duties like those listed in the job description and responsibilities sections above
- Experience with application imaging preferred
- Motivated and lead a team to work in stressful situations occasionally requiring after hours emergency response
- Excellent written and verbal communication skills
- Problem analysis and resolution
- English language communication required
- B.Tech, BCA, MCA