Here at UKG, our purpose is people . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for Learn more at Description He / She will be responsible to pick the cases from support queue and do Triage. He / She will be working with India and Global customers where Kronos is deployed. He / She will adhere to SLA's. Periodically update the customer on the status of cases owned. Timely resolve the issues reported by the customer which are related to UKG Pro WFM / Dimension / Kronos Workforce Timekeeper / Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce Device Manager/ custom reports / Process Template / GTOR modules. Submit detailed root cause analysis to the customer for each case closure. Troubleshoot hardware issues of Kronos 4500 Terminal / Kronos InTouch Terminals. Create knowledge base articles as on a required basis. Qualifications Should be a B.E / B.Tech graduate. 3-5 years' years of IT experience in customer support preferable in product support. Minimum 2 years of Kronos experience. Strong on SQL database query / Oracle query experience is required. Experience on building/troubleshooting Kronos Interface (Workforce Integration manager / Connect / Dell Boomi). Experience on building/troubleshooting custom reports. Troubleshooting on performance issues and fine tuning queries will be added advantage. Prior experience supporting an enterprise level application based on Java utilizing Web Services is an advantage. Strong problem solving skills. Ability to multi-task and adjust to changing priorities Excellent spoken & written English skills. Support experience in Java will be added advantage. Dell Boomi / Microsoft/Oracle certification is a plus Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination Provision. UKG participates in E-Verify. View the E-Verify posters here. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT].