Lead Solution Engineer

Onit

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Onit creates solutions that transform best practices into smarter workflows, better processes and operational efficiencies. We do this for legal, compliance, sales, IT, HR and finance departments. We specialize in enterprise legal management, matter management, spend management, contract management and legal holds. We also specialize in AI/ML (NLP) based models for our platform for contract reviews.
Onit partners with businesses to build custom enterprise-wide software solutions that can be implemented quickly, are easy to use, and drive better decisions.This position will manage a team of customer support engineers, working from our office in Pune, India.Job Requirements:
  • 7+ years of related application support or software implementation experience is preferred.
  • Experience working on Business Process automation / management tools.
  • Good understanding of platform based customised configurable products.
  • Ability to discuss technical concepts with non-technical stakeholders. Should have worked with Engineering teams, Infrastructure & Cloud Operations and should have a collaborative style of management.
  • Excellent relationship building skills, to interact with cross-functional team members throughout the company to advocate for customer needs.
  • Strong communication and analytical skills, along with an ability to work with a broad range of clients with varying skillsets.
  • Proactively communicating and accurately setting customer expectations.
  • Thorough understanding of the software development lifecycle.
  • Attention to details, diligent in problem solving and troubleshooting.
  • Ability to work well under pressure and tight deadlines.
  • Highly organized, ability to multi-task and exceptionally responsive.
  • Managing critical and severe business impacting situations.
  • Forming and executing effective action plans to drive each issue to successful resolution.
  • Consistently following operational processes, and assist with continuous improvements efforts.
  • Strong experience in handling customer escalations.
  • Be an advocate of the customer to create exceptional value.
ApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orHow many years of total experience do you have in the IT industry?*Please list coding languages that you are proficient in.*Do you have hands-on experience with HTML/CSS/Javascript?*Do you have experience in designing database schemas from scratch?*Do you have experience in any of these databases?* PostgreSQL MongoDB SQL None of the above OtherDo you have experience with supporting or implementing SAAS based applications/solutions for enterprise-level clients?*Do you have hands-on experience with Integration Support?*Please rate your level of proficiency in Microsoft Excel.*What is your current CTC per annum (including any variable components)?*What is your desired Salary?*What is your notice period?*Describe a technical problem that you faced and solved independently.*Do you have a current non-compete agreement in place that would prevent you from working for Onit / SimpleLegal / AxDraft / BusyLamp / SecureDocs?*Human Check*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.

Onit