Senior Manager-Service-Sales & Marketing-TMPV
- Pune, Maharashtra
- Permanent
- Full-time
- Support to field team for timely resolution of critical technical Issues.
- Coordination with different agency QA / ERC/Purchase for timely support /resolution of field complaints.
- Ensuring the MBPA process implementation & circulation to all concerned stakeholders.
- Coordination with QA /ERC for timely execution of FAC / Recall in field.
- To support Project Lead for Conducting Digital Mock up (DMU evaluation) physical Serviceability & Maintainability (S& M) exercises, preparation of service schedule, new special service tools, vehicle diagnostics etc.
- New project deliverables and Product support as well as Training, Interfacing with ERC, QA and other stakeholders.
- Coordination with different agency to get the training module ready.
- Responsible for Vehicle Diagnosis
- Service Technical Support on Field with Dealerships
- State Service Manager
- RTSM (Regional Technical Service Manager)
- Field Service Team (CSMs/SPMs – Customer support Manager, Spare Parts Manager)
- CTC Team
- Plant Technical / ERC Team
- Customer Quality team / QA Team
- Purchase Team
- TLC Team
- Product Line Team
- Dealership Team
- Customers
- Technicians
- Qualification: BE / B Tech.
- Work Experience: Min 5+ years of experience in Technical Support function, preferably in Automotive industry.
- Strong understanding of Product Technicalities
- Ability to connect with cross functional stakeholders and drive a desied solution
- Strong understanding of service quality and related issues.
- Solution Oriented Approach
- Technical Acumen
- Ownership and Accountability
- Exception Handling Ability