Training Content Manager-Cross Sell
- Thane, Maharashtra
- Permanent
- Full-time
Cross Sell
COEJob Purpose:This role is responsible to create & oversee innovative, easy to use and striking content for 2k+ learners, spread across different Turbo centers. S(he) will be the evangelists for use of new technologies to develop & review interesting, interactive, engaging and easy to use sales & e-learning scripts, lesson plans, assessments, ILT & E-learning training modules, micro-learning modules/bytes, video(s), games and simulations to enhance pull learning to support learning through the life cycle of a frontline(s). He/she will develop and regularly update a scalable organization-wide training content for Turbo Cross Sell.Roles & Responsibilities:
- Strategize, Analyze and Implement innovative training solutions that may include learning in any mode, such as classroom, eLearning, blended, digital and game-based learning for new hire orientation & refreshers for new or existing product campaigns
- Evaluate created content and current learning programs with internal stakeholders to make appropriate recommendation for improvements, revisions and long-term strategic success of the programs.
- Strategize and co-ordinate with various internal stakeholders like Product, Ops, Training, Quality & other teams for the ideation, feedback and development of content materials to support learning outcomes
- Design, Produce and Edit the various content documents below that are used by front line Officers/trainers:
- Sales scripts to be used by front line officers on calls for sourcing the banks products
- Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage
- Lesson Plans, ILT training modules and assessments required for the training program
- E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes
- Micro-learning modules, mailers etc. to be used in refresher training, re-iterations etc.
- Regular revisions and updates to the created content basis product changes received
- Adoptiong ID principles like SAM, ADDIE, BLOOMS taxonomy, and identifying TNI through interactions with internal stakeholders and frontline Officers like call listening, side buddy etc.
- Ensure content is created within expected timelines and whilst displaying high quality clean and creative design and writing skills
- Conduct monthly and quarterly reviews of created content like scripts, Lesson Plans, modules, assessments etc.
- Co-ordinate with vendors in appropriate content development tasks/assignments to ensure that the company receives quality service within the expected timeline and budget
- Determine support in instructional design, strategies, assessments, technology and distributed learning across Turbo Centre catering to various learner groups and learning styles
- Organize learning materials into a central library resource for leaders and internal teams to use
- Direct structured learning experiences and monitor their quality results
- Analyse & implement the use of AI in learning design
- Regular review and upkeep of all training content assets used by Turbo Cross Sell
- Manage the content specialists activities & review content created
- Manage team, Upskill and train team members on design and ID principles