Director of Customer Program Management

MaxLinear

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 1 month ago
Responsibilities:MaxLinear is seeking a Director Of Customer Programs Management to join our team. In this role, you will focus on the following:
  • Customer Programs Management – Coordinate, execute, track and deliver key customer projects from initiation through completion. drive the execution of the customer program while aligning with the internal product line and Customer support stake holders
  • Lead and drive internal teams to execute to customer plans including specific responsibilities of each team, release schedule, program milestones and deliverables, terms of acceptance, etc
  • Coordinate with Platform programs in the broadband business unit; Platform is the integration of multiple MaxLinear SoC products to address key opportunities (such as PON and DOCSIS gateways and clients) in the broadband business
  • Work closely with customers in understanding project requirements, identify and cultivate a successfully implementing business projects. Be a trusted advisor to the customer
  • Identify and resolve operational and services related issues to ensure customer satisfaction
  • Inform senior management and customers on project status, schedules and key issues on regular basis
  • Provide timely responses to all customer-driven performance inquiries
  • Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized
  • Build and strengthen long-lasting, strategic relationships with customer decision makers and influencers
  • Develop a strong and trusted relationship with customers through timely and accurate communications
  • Contribute to the improvement of the SOC / platform execution and other MaxLinear processes around customer elements; Quality, RFPs, and Voice of the Customer
Qualifications:
  • Experience in customer facing roles with lead OEMs and Carriers
  • Experience managing multiple customer programs from inception to implementation, building strong relationships with driving quality and meeting deadlines
  • Experience in leading a cross-functional and global team
  • Experience creating and making highly effective presentations to senior management
  • Good understanding of SOC/FPGA development, embedded SW development, and systems integration flow with strengths in one of the areas
  • Strong organizational, project management, and execution skills
  • Analytical and detailed with good judgment and decision-making skills
  • Able to prioritize in a fast-paced environment and work effectively
  • Excellent oral and written communications skills in English; additional language is an advantage
  • Able travel to customer and regional sales sites
  • BS in Electrical Engineering or related + 8 years of experience, or MS + 6 years of experience, or Ph.D. + 3 years of experience
Company Overview:MaxLinear is a global, NASDAQ-traded company (MXL) where the entrepreneurial spirit is alive and well. We are a fabless system-on-chip product company, striving to improve the world’s communication networks for everyone through our highly integrated radio-frequency (RF), analog, digital, and mixed-signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi-market applications.We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today. Our growth has come from innovative, bold approaches to solving some of the world’s most challenging communication technology problems in the most efficient and effective manner.MaxLinear began by developing the world’s first high-performance TV tuner chip using standard CMOS process technology. Others said we couldn’t achieve the extremely high-performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs. Since then, we’ve developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end-to-end solutions in our target markets. One such example was the acquisition of Intel’s Home Gateway Platform Division that added Wi-Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers’ needs.Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Waltham, Massachusetts; Vancouver, Canada; Valencia, Spain; Bangalore, India; Villach, Austria; Munich, Germany; Israel; and Singapore.We have approximately 1,500 employees, a substantial majority of whom have engineering degrees and include masters and Ph.D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside-the-box thinking, nimbleness, and collaboration. Together, we form a high-energy business team that is focused on building the best and most innovative products on the market.

MaxLinear