Handles customer requests/issues/questions professionally, with sensitivity to diverse audiences, and strives to deliver a first-time resolution service; May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy; Provides accurate and timely information by fully investigating customer inquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation; Works within defined processes and uses judgment based on analysis of factual information to select an appropriate course of action to resolve problems; Meets defined KPIs including NPS and sales targets; Uses time proactively and efficiently to deliver on service targets; Provides feedback and suggestions to develop and improve customer experience in respect of call trends/drivers and identifying process improvements;Shift: Rotational Shift with Rotational Week Off (5 days working) Salary: Depends totally on interview and experience (20% to 30% Hike given on Pervious Salary) Location: Ahmedabad