ASSOCIATE CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
Roles and Responsibilities :
Provides technical direction to project teams leads/participate in project planning sessions with clients or IT management;
Provides solutions and evaluates the merit of each solution including highly complex issues
Demonstrable detailed understanding of architecture principles and methods, technology and standards
Strong presentation skills including developing architectural designs, presentations, and documentation.
Provides expertise on best practices, standards, architectural approaches for design & Implementation of products like SCCM, Windows 10, Modern Provisioning (Intune, Co-management, Autopilot, Credential Guard, Endpoint Analytics, Microsoft Windows 365 Cloud PC, Windows Defender ATP, Azure AAD, MDM, MAM, Group Policy Migration.
Patch Deployment Using Intune.
Knowledge on SCCM Tool and automation scripts.
Develop an application, patch, and update deployment strategy. Execute upon this strategy.
Provide engineering and support for PC disk encryption, anti-virus, and anti-malware.
Provide vision and strategy for end-user computing environment including evaluation of emerging technology, software, and hardware road mapping.
Create and maintain through documentation for all End user devices solutions, tools, code, configurations, and processes.
Mitigate risk and provide consistency and dependability by adhering to policies and procedures for change and incident management.
Serve as the highest level of technical escalation for end-user trouble tickets.
Mentor junior team members and train on systems and solutions.
Develop yourself by staying current on industry trends and new technologies.
Technical Requirements
8+ years of directly relevant Experience on MDM (Modern Device Management) Technology consist of End Point Management Tools like Intune (Autopilot), Workspace One, SCCM (CMG, Co-Management) in an Enterprise PC environment.
5+ years in a lead/senior engineering role.
Hands on experience managing Apple and Android devices migration from one environment to another
Enterprise wipe of mobile devices
Application deployment on mobile phones
Direct experience with advanced knowledge of Windows 10/11 system administration and maintenance, including deep knowledge of the registry, file system, processes, services, and security.
Working Experience with AD & Azure AD (Hybrid)
Expert-level knowledge of scripting languages (VBS, PowerShell, WMI).
Expert-level knowledge Internet browser management, security, and configuration.
Experience deploying, administering, and maintaining disk encryption using BitLocker.
Knowledge on Windows ATP Defender.
Expert-level knowledge of end-user computing hardware.
Strong ability to strategize for the future and design technical solutions.
Ability to demonstrate transparency into the operations and health of the end-user computing environment by defining and generating reports.
Certification Requirements
Compulsory SCCM/Intune, Azure any cloud certifications
Compulsory Modern Management Certification
Desired ITIL v3(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen C