Medical Advisor

• Handle escalated calls from Nurses regarding passengers with medical conditions.
• Independently assess medical risk and determine fitness-to-fly in accordance with guidelines and aviation medical standards.
• Identify conditions requiring denial of boarding, need for medical clearance/requirement.
• Document all medical decisions and recommendations accurately and promptly.

• Respond to in-flight medical calls.
• Conduct structured remote assessment through information provided.
• Make clinical decisions regarding passenger/crew management.
• Provide clear instructions to cabin crew and/or pilots to support in-flight medical management.
• Ensure complete documentation and handover to medical leadership as required.

• Serve as the escalation point for Nurses for pre-flight cases beyond their training or authorization level.
• Promote effective teamwork and maintain a collaborative working relationship with the nursing team.
• Provide medically appropriate case management direction and oversight in accordance with our quality standards and medical/operational protocol for all case.

• Communicate complex medical information clearly and concisely.
• Provide calm, confident, and supportive guidance during high-pressure or time-critical situations.
• Coordinate with airport medical teams, emergency responders, or ground medical services when required.
• Support structured handovers and internal reporting for quality and follow-ups.

• Adhere to company medical guidelines, aviation regulatory requirements, and established escalation pathways.
• Maintain all information that may be encountered either directly or indirectly while in the performance of the job in strict confidence in accordance with any/all pertinent confidentiality and privacy regulations.
• Participate in clinical governance processes, case reviews, audits, and quality improvement initiatives.
• Engage in ongoing training, simulation exercises, and professional development.
• It is encouraged that doctors continue practicing as Emergency Room physicians outside their duty hours to maintain clinical sharpness and remain actively engaged in the management of medical emergencies.

• MBBS degree with full registration (Medical Council of India and Delhi Medical Council).
• Minimum 5-7 years of clinical experience in Emergency Medicine.
• Strong background in acute patient assessment (both adult and pediatric), rapid decision-making, and triage.
• Excellent communication skills in English and Hindi.
• Ability to make rapid, evidence-based medical decisions over the phone without direct patient examination.

• Experience in aviation sector.
• Familiarity with airline medical guidelines, including fitness-to-fly criteria.
• Proficiency in additional Indian languages.
• Experience in working with multidisciplinary teams or operational environments such as EMS, disaster response, or aeromedical services.
• Strong computer literacy and ability to manage digital documentation efficiently.

• Ability to remain calm and decisive during medical emergencies.
• Strong analytical and critical thinking skills, especially when working with incomplete information.
• Excellent communication tailored to non-medical personnel, with clear, actionable instructions.
• Collaborative mindset and ability to support and guide nursing staff.
• Cultural sensitivity and ability to work effectively in a multilingual aviation environment.
• High attention to detail, accuracy in documentation, and strong situational awareness.
• Ability to balance passenger safety with operational considerations in diversion-related decisions.
• Work within and positively represent Intl. SOS policies and procedures.
• Carry out other reasonable duties as requested by the MD or direct supervisor.
• Work flexible hours as appropriate to the needs of the post, as and when required by consensus agreement with the MD.
• Be responsible for own Continuing Professional Education. Company will endeavour to support appropriate Continuing Professional Education requests.

International SOS