Position:ExecutiveJob Title:ExecutiveJob Grade:Function:Corporate Quality ComplianceSub-function:ComplaintsManager's Job Title:Senior Manager-1Skip Level Manager's Title:Function Head Title:Head of Global Quality Systems ComplaintsLocation:VadodaraNo. of Direct Reports (if any)NilJob Summary
Logging of Product Quality Complaints (PQC) in the database (TrackWise).
Acknowledge the complaints to the complainants.
Providing the response letter to the complainant.
Reconciliation of received market complaints.
Review of Product Quality Complaint Investigation Reports (India Market).
Coordinate with other stakeholders involved in the complaint handling process.
Areas of ResponsibilityProduct Quality Complaints ManagementTravel EstimateApproximately 5%Job ScopeInternal Interactions (within the organization)YesExternal Interactions (outside the organization)NilGeographical ScopeIndiaFinancial Accountability (cost/revenue with exclusive authority)NilJob RequirementsEducational QualificationM.Sc (Life Sciences) / B.PharmSpecific CertificationNilSkillsGood Technical & Communication Skills, minimum 1 year experience in complaints handling process, candidate should have worked in USFDA work environment.Experience4-6 yearsDisclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
