Location BangaloreHours of Work The hours of work for this role is as shown below (all times are UKtime)Monday to Friday 08.00 - 17.00 or 09.00 - 18.00 for thecompletion of full support workNB UK time is either 4.5 or 5.5 hours behind IST and varies with the useof daylight-saving time during the summer months.The DEX (Digital Employee Experience) team managing the NexThinktool is responsible for monitoring, analysing, and optimizing end-userdigital experiences across the organization. Their key responsibilitiesinclude proactively identifying performance issues in endpoints andapplications, ensuring seamless connectivity and systemresponsiveness, and providing actionable insights to IT support teamsfor faster incident resolution. They also play a crucial role inmaintaining compliance with digital workplace standards, enhancinguser productivity, and supporting strategic decisions through datadriven reporting and trend analysis enabled by the NexThink platform.The team's responsibility extends to users around the world.Primary Skills Platform Management:Oversee the configuration, deployment, upgrades, andongoing maintenance of the Nexthink platform.Ensure optimal performance, scalability, and reliabilityof the Nexthink environment across all endpoints.Monitoring & Health Checks:Continuously monitor platform health, performancemetrics, and endpoint connectivity.Proactively identify and resolve issues impacting digitalemployee experience.Dashboard & Campaign Design:Design, build, and maintain custom dashboards,campaigns, investigations, and alerts tailored tobusiness needs.Translate business requirements into actionableNexthink visualizations and workflows.Reporting & Insights:Generate and deliver detailed reports and insights onend-user experience, application performance,compliance status, and endpoint health.Provide data-driven recommendations to improve ITservice delivery and user satisfaction.Cross-Functional Collaboration:Collaborate with IT Service Desk, End-User Computing,Security, and Infrastructure teams to enhanceoperational efficiency.Support cross-team initiatives aimed at improvingdigital workplace outcomes.Incident & Problem Management:Assist in root cause analysis for incidents and problemsidentified through Nexthink data.Contribute to continuous improvement efforts byidentifying recurring issues and recommendingpreventive measures.Technical Skills:Demonstrate proficiency in scripting languages such asPowerShell for automation and customization.Develop and maintain advanced dashboards andvisualizations within Nexthink.Tool Integration:Integrate Nexthink with other enterprise tools such asServiceNow and Intune to streamline workflows andenhance data visibility.Certification Nexthink Master in NQL CertifiedCertified Nexthink Professional in DEX Management.Certified Nexthink AdministratorEducation Minimum degree level education of a B. Tech. / B.E. / MCA/ BCA from apremier institute or equiv experience in software design or relatedfield.SuccessCharacteristicsGood English communication - verbal and written.Ability to work both as an effective team member andindependentlyAbility to work under pressureTenacity in problem solvingTotal ExperienceMinimum 3 5 years of hands-on experience in administering andmanaging Nexthink or similar digital experience monitoring platforms.Reports To:Team Leader (direct)
