Lead Administrator - System & Applications Administration
Cencora
- Pune, Maharashtra
- Permanent
- Full-time
- Ensures adequate system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
- Acts as a Lead Administrator for various enterprise applications by ensuring timely resolution of system problems and enhancing system functionality
- Serves as platform subject matter expert, educating or informing colleagues and customer groups on the capabilities and potential applications of tools and also serves as liaison with IT technical resources
- Provides guidance & expertise to Administrators I/II/III to ensure adequate day-to-day end user support for CRM applications to all levels of the organization
- Maintains application and platform health, availability, and stability
- Works with production team to schedule production release updates and upgrades
- Supports integration of changes in test, pre-production, and production environments
- Works with production quality assurance/testing team to ensure appropriate level of testing has been completed prior to implementation of change
- Ensures the performance and reliability of the systems or applications
- Defines procedures and technical design for user access and administration
- Monitors and maintains a comprehensive set of performance metrics for all system features
- Identifies risk levels and recommends and implements corrective/preventive actions
- Maintains history reports, identifies, and addresses re-occurring problems
- Counsels users on technology changes that will impact work processes
- Prepares documentation for customer support, such as software configurations and network configurations
- Bachelor’s degree in computer science, Information Technology or any other related discipline or equivalent related experience.
- 6+ years of directly related or relevant experience, preferably in application support or system/application/database administration.
- *Technical Lead Experience
- *The candidate should have RSA, Data field experience.
- *Client Interaction, Testing and Quality Assurance Experience
- Salesforce Certified Administrator
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified IT Professional
- ITIL, ITSM Certifications
- Conflict Resolution
- Creativity & Innovation
- Decision Making
- Planning
- Presentation Skills
- Risk-taking
- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation, Troubleshooting
- Software Validation
- Standard Operating Procedure Design
- Systems Integration
- IT Regulatory Compliance like SOX Compliance
- Software Configuration Management Tools like Ansible, Puppet
- Citrix technologies like XenDesktop, XenApp, XenServer
- Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
- Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
- Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
- Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
- Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP