About Us:Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company, we ensure best-in-class process maturity and information security, enabling organizations to achieve their digital transformation goals with confidence and efficiency. Role: Senior Manager - Customer Success & Growth (CSG)Experience: 9+YearsLocation: UdaipurJob Description: We are looking for a dynamic and experienced Senior Manager - Customer Success & Growth (CSG) to drive customer engagement, retention, and revenue growth within the banking domain. The ideal candidate will bring strong leadership experience along with a proven track record in IT sales to BFSI clients, ensuring long-term client success and business expansion.Key Responsibilities:1. Customer Success & Relationship Management - Build and maintain strong relationships with key stakeholders in banking clients. - Act as a strategic advisor to customers, ensuring maximum value realization. - Drive customer satisfaction, retention, and long-term engagement. 2. Growth & Revenue Expansion - Identify opportunities for upselling and cross-selling within existing accounts. - Own revenue growth targets for assigned banking clients. - Develop account growth strategies aligned with business objectives. 3. Leadership & Team Management - Lead and mentor a team of customer success and account management professionals. - Drive performance, accountability, and team development. - Collaborate with internal teams (Sales, Delivery, Product) to ensure seamless execution. 4. Strategic Engagement - Understand customer business goals and align solutions accordingly. - Provide insights and recommendations to improve customer outcomes. - Represent the organization in client discussions at a leadership level. Required Skills - 9+ years of experience in IT Sales / Account Management / Customer Success, with a strong focus on the banking (BFSI) domain - Proven experience managing enterprise banking clients - Strong track record in revenue growth, upselling, and client retention - Demonstrated leadership experience, managing and scaling teams - Excellent communication, negotiation, and stakeholder management skills - Ability to work in a fast-paced, target-driven environment - Experience working with banking technology solutions or platforms - Strong understanding of banking workflows, compliance, and digital transformation initiatives- Exposure to enterprise SaaS or IT services environmentsVisit us:- https://kadellabs.com/- (ref:updazz.com)