Programme Manager
- Gurgaon, Haryana
- Permanent
- Full-time
- Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Manage program and project teams for optimal return on investment through cross-project initiatives
- Identify key requirements for cross-functional teams and external vendors
- Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base
- Work with other program managers to identify risks and opportunities across multiple projects within the department
- Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
- Manage the implementation of NPS at various touchpoints in the customer journey