International Voice Process Female Candidates

• Exceptional communication skills to efficiently handle customer queries and provide accurate information (Mandatory skill).
• Proficiency in call management systems to manage, track, and resolve customer issues effectively (Mandatory skill).
• Demonstrated sales skills with the ability to upsell and influence buying decisions (Mandatory skill).
• Customer service skills to maintain a high level of professionalism and satisfaction with every interaction.
• Active listening skills to understand customer needs and offer appropriate solutions.
• Strong problem-solving skills to address and resolve customer issues promptly.
• Time management skills to prioritize tasks efficiently and minimize response times.
• Ability to multi task and navigate multiple systems simultaneously to provide quick assistance.

• Answer inbound calls from customers with inquiries about products or services, ensuring first-call resolution.
• Utilize call management systems to log and track customer interactions and transactions.
• Engage actively with customers to upsell products or services and achieve sales targets.
• Maintain a calm and professional demeanor under pressure, providing high-quality customer service at all times.
• Identify customer needs and route calls to the appropriate resource when necessary.
• Follow up with customers to ensure their questions or concerns are addressed satisfactorily.
• Collaborate with team members to improve customer satisfaction and operational efficiency.
• Report service issues, troubleshoot problems, and participate in skills training as required.

Expertia AI Technologies