IT Service Operations, Senior Specialist
S&P Global
- Gurgaon, Haryana Noida, Uttar Pradesh
- Permanent
- Full-time
- Running incident management calls, driving technical teams across multiple disciplines, technologies and business to rapidly resolve issues
- Compose articulate and technically accurate updates for the incident be able to accurately represent the business impact.
- Actively participate in change and problem calls to ensure 'out of the box' thinking and partnership from all parties to improve quality.
- Understand and report key metrics to business lines to allow them to identify gaps and where they need to invest to reduce failures.
- Minimum of 6 years experience in an ITSM or infrastructure related role
- Excellent spoken and written communication skills in English
- Be able to simultaneously engage a variety of individuals, building strong relationships and encourage robust discussions.
- Flexible and adaptable; able to work in ambiguous situations
- Have an appreciation of technical infrastructure from traditional 3 tier architecture to cloud native.
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)Job ID: 299205
Posted On: 2024-03-27
Location: Gurgaon, Haryana, India