DevOps Engineer - L3
- Hyderabad, Telangana
- Permanent
- Full-time
- Serve as the technical point of contact for infrastructure-related customer support engagements via online platforms.
- Troubleshoot and resolve issues across Azure VMs, AKS, Load Balancers, VPN Gateway, Storage accounts, and Networking stacks.
- Collaborate with internal product groups to identify root causes and contribute to long-term platform improvements.
- Author detailed technical documents, KB articles, and proactive guidance to reduce future support issues.
- Actively monitor platform health and engage in on-call rotations (including weekends and nights) as per shift schedule.
- Proven experience with cloud deployment and development tools (i.e. PowerShell, CLI, REST API, Visual Studio, .NET, SDK, JSON, ARM/Bicep templates).
- Participate in retrospective reviews, post-incident analysis, and support quality audits.
- Contribute to automation efforts by scripting common troubleshooting tasks.
- Hands-on experience with Azure Virtual Machines, Azure Kubernetes Service (AKS), and associated scaling & monitoring.
- Strong grasp on VNet Peering, ExpressRoute, Application Gateway, Load Balancer, and Network Security Groups (NSGs).
- Experience with Azure Storage (Blob, File, Table) and Storage-level access control.
- Identity and Access Management using Microsoft Entra ID, RBAC, and Conditional Access.
- Familiarity with Azure Defender, Azure Monitor, Azure Policy.
- Troubleshooting using PowerShell, CLI, Log Analytics, and Activity Logs.
- Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
- Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain - from planning, coding and building, testing, staging, release, configuration and monitoring
- Manage the IT infrastructure as per the requirement of the supported software code
- On-board an application on the DevOps tool and configure it as per the clients need
- Create user access workflows and provide user access as per the defined process
- Build and engineer the DevOps tool as per the customization suggested by the client
- Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
- Leverage and use tools to automate testing & deployment in a Dev-Ops environment
- Provide customer support/ service on the DevOps tools
- Timely support internal & external customers on multiple platforms
- Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
- Ensure adequate resolution with customer satisfaction
- Follow escalation matrix/ process as soon as a resolution gets complicated or isn't resolved
- Troubleshoot and perform root cause analysis of critical/ repeatable issues
1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation
2. CSAT Timely customer resolution as per TAT
Zero escalation͏͏Mandatory Skills: Azure DevOps Operations .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.