Deputy General Manager - Operations – MENA & SCO
- Maharashtra
- Permanent
- Full-time
ROLES & RESPONSIBILITIESPrimary Position Objectives Collaborating and providing expertise in implementing HSE standards and driving operational excellence across marine terminals and CFSs in SCO & MENA region. Implement DPW standards, policies and procedures, and roll out programmes, initiatives as per regional and global operations roadmap.Key responsibilities
- Conduct weekly engagement meetings with Terminals and CFSs
- Prepare weekly report based on the inputs received during the engagement meetings
- Work in close coordination with the regional engineering and commercial teams
- Participate and assist BUs for strategic planning e.g 5 yrs plan, equipment and human resource requirements etc.
- Support BUs in preparing annual budgets & operating plans
- Ideate and implement innovative solutions for challenges faced by Business Units (BU) impacting safety, customer experience or operational efficiency and others.
- Work with the BUs to identify and train key talent pipeline
- Participate in various audits, assessment programs and site visits
- Monitoring effectiveness of procedural changes.
- Setting short- and long-term targets for operational improvements.
- Process mapping, Operations organization resource and capacity assessments
- Analysing MIS and KPI reporting.
- Achieving annual KPIs for the region & BUs.
- Contributing to continuous organizational improvement.
- Checking market trend and advise corrective measures to business units.
- Assist in Contract management
- Process confirmations for high severity incidents
- Best practices sharing & drive standardization across the region
- Assist in driving LEAN implementation as per regional & global roadmap, participate & conduct LEAN training programs.
- Conduct operational skill enhancement training sessions
- Continually review, identify and introduce improved operating procedures and systems.
- Good understanding of technology/operating systems in the Ports & terminals
- Provide regular process control checks and initiate / support performance improvement activities.
- Collaborate with different departments within the region for providing support to Business units
- Any other tasks to drive operational, HSE and business performance in the region.
- Any Master's degree with engineering background Or Master mariner with training in modern ports with Management degree preferably
- At least 8+ years of experience in container terminal operations and at least 2 years in the role of operations manager, continuous improvement or business process manager in a mid to large size container terminal or similar role.
- Knowledge and knowhow of container shipping & process expertise in terminal & CFS operations.
- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
- Excellent communication & collaboration skills
- Terminal operating system (preferably Zodiac)
- Executive presence and maturity dealing with senior executives and staff
- Resourceful: Initiative to navigate their way and with the drive to get things done
- Capability in handling Digitalization and automation projects
- Proven track record of driving Kaizen initiatives and continuous improvement projects
- Understanding of expenditure, revenue and costing structures