This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community. About the Role: Grade Level (for internal use): 08 The Role: Senior Associate, Channels Tech Specialists The Team: S&P Global Market Intelligence is seeking a Senior Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Gurgaon. The team partners with Datafeed Application Specialists (DAS), Pre-sales and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the 'Channels Solutions' and assessing the environment dynamics within client sites that may impact product performance. The Impact: You will be able to contribute to customers, the team and company in a meaningful way. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. Your position as Senior Associate is critical as it is the link between the end-user and our Channels data delivery products/solutions. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments. What's in it for you: Exposure to our data delivery platforms, and the data feeds business overall Gets a great opportunity to talk to external clients and internal stakeholders across globe. Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues. You will work with a global Data Feed application Specialists, Pre-sales and Sales team responsible for enterprise products like API, XpressAPI and Xpressfeed. This is the place to hone your existing data knowledge and leadership skills while having the chance to become exposed to fresh and divergent technologies. As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience. Responsibilities: Be a Product specialist for the Channels data delivery solutions and provide in-depth technical assistance to clients. Assist in deployment and troubleshooting on-the-go. Gain in-depth knowledge of products from a content and delivery standpoint and assist with pre and post Sales' opportunities. Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues. Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements. Research and gain knowledge on the rapidly evolving product offerings. Assess the technical environment dynamics within the client sites that may impact product performance Involve in testing/user-acceptance tests of new implementations Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines. What we're looking for: Basic Qualifications: 1-3 years of technology, support or related experience including enterprise-wide data initiatives and working with datasets in the financial services industry The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking. Solid communication skills (English verbal & written) Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.) Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) & Web Transport Schemes (SOAP, XML, JSON, etc.) Exposure to WINDOWS, UNIX or LINUX environments. Knowledge on DBMS concepts. Knowledge on cloud technologies like AWS, Snowflake, etc., Quick learner and ability to grasp new technologies. Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills. Ability to keep pace with rapid changes in products. Willing to work in any 5 day shifts and longer night shifts. Preferred Qualifications: Graduate in Computer Science and CommerceFinance is preferred. Prior experience in client support teams. Proficiency in any programming language is a plus. Hands on experience with feed, API and Webservice products would be preferred. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What's In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence , pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/ Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [HIDDEN TEXT] and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 299652 Posted On: 2024-04-04 Location: Hyderabad, Telangana, India
