Customer Delight Executive/Officer

Synergy Resource Solutions

Ghaziabad, Uttar Pradesh
Rs. 33,000 per month
Permanent
Full-time

1 month ago

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.Our client is a is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application.Job Position Customer Delight Executive/OfficerExperience: 0 - 2 YearsDepartment: SalesQualification - GraduateCTC Best in industryLocation Gurgaon Sec 82Gender Females onlyJob Timings 9am to 6pmWorking days 6 days (Monday to Saturday)Job descriptionFunctional Skills and Capabilities

Behavioural
Good Communication skills-(English mandatory)
Excellent Interpersonal skill
Positive Attitude

Functional

Good knowledge about Stemcell Banking
Well acquainted with hospital policies/protocols

Key Responsibilities

To explore the possibilities of having hospital / clinic/ gynaecologist tie-ups.
To meet and discuss with Gynaecologists on latest stem cell development.
Generating leads through hospital/clinics.
Giving presentation to the expecting parents.
Responsible for opening counselling sessions.
Responsible for enrolments and payment collections.
Ensuring to place the marketing material at the clinic.
Conduct and participate in the hospital activities like ANC and Baby Shower.
Ensuring completion of client enrolment, payment collection, client agreement signing, generating SAR and ensuring smooth sample collection and dispatch to the lab.
Responsible for good conversation from lead to presentation (30%) and from presentation to enrolment (50%).
Updating leads/presentations/enrolments in the system on a daily basis.
To ensure that there is no missed collection or cancellation of enrolment or any complaints by the clients
To do regular follow-ups for the prospects.
Responsible for getting Google reviews and client & doctor testimonials.
To qualify for the special incentives and the contest rolled by the company.
Ensuring to follow the company protocols and systems.
Reporting to Regional Sales Manager or Territory Manager or respective ASM or General Manager.

Benefits

Mediclaim
PF and gratuity

If interested, please send updated resume at recruitment.synergy2@gmail.com

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