Customer Service Associate (US Shift)
Brandmuscle
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Working with a wide range of BrandMuscle clients (primarily via phone and email) to understand their marketing needs and effectively communicating pre-determined marketing programs to them
- Keeping accurate records of conversations and affiliate relationships utilizing a CRM system
- Maintaining ongoing communication around marketing programs and campaign performance with clients and collecting their feedback for ongoing program growth
- Project management of many local client marketing programs
- Collaborating, internally, to grow and develop marketing programs
- Processing claims and associated details for media orders
- Providing ongoing feedback and assessment of project status and issues to managers
- Bachelor’s degree in marketing, communications, or a related field is required
- 1-3+ years marketing or advertising experience
- Experience within technology or professional services preferred
- Customer service oriented and professionalism in dealing with difficult customer situations
- Tech savvy with an ability to learn and work in multiple systems simultaneously
- Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
- Detail-oriented and excellent organizational skills
- Self-starter, ability to work without direct supervision
- Availability to occasionally accommodate various working hours as client workload requires
- Superior communication skills; both verbal and written