Manager - Retail Franchisee Operations

Vodafone Idea

Ahmedabad, Gujarat
Permanent
Full-time

18 days ago

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.RoleFranchisee Lead RetailJob Level/ DesignationM1 /ManagerFunction / DepartmentRetailLocationGujaratJob PurposeOverall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.Key Result Areas/Accountabilities * Franchisee handling

Sales acquisition (in bound and out bound)
Customer Service
People management
Franchisee profitability
HSW

Core Competencies, Knowledge, Experience * Channel handling skill

Good communication and convincing skills
Customer handling
Outbound sales handling skills
Team handling skills
Decision making and delivering results

Must have technical / professional qualifications * GraduateYears of Experience * 4-6 years on role experience

1-2 years channel handling experience

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea

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