Professional, Facilities Management

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback.

• Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
• Proactively manage the team to deliver Delight.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors.

• Commitment to deliver the best level of service every time through obsessive level of attention detail.
• Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workspace Experience team to allow for onward sharing with LOBs.
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace.
• Ensure there is a highly proactive, responsive, dynamic and agile team.

• Functional operational control to deliver excellence every time.
• Implement service tasks, procedures and policies and measure performance.
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered.
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services.
• Provide comprehensive Workspace management for the office premises.
• Implement and manage the change control process.
• Resolve user's complaints and concerns with solutions and follow up.
• Be able to resolve problems or improve operations.
• Implementation of service task, procedures and policies
• Prepare risk assessments for self-delivery.
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
• Report building incident following with set escalation channels with measures and solutions.
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
• Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services.
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Ensuring up to date information on Client’s Property Services SharePoint
• When necessary, raise risks to Workspace Experience Site Lead for further investigation.
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
• Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workspace Experience team to allow for onward sharing with LOBs.
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace.
• Responsible to manage multiple locations.
• Should have experience in managing R&M work for multiple locations.

• Ensure procedural controls and instructions are achieving the desired standards in line with transport policy.
• Transport Manager responsible for the entire operations of the site / city.
• Manage the operation team, supplier's team, drivers and monitoring the escort team, ensuring performance and standards met.
• Daily tracking on the performance of the vendor and ensure the portal is updated on a timely basis specific to the reported.
• Ensure to contribute towards new initiatives and Innovation in transport.
• Responsible for the career progression and growth of team

• Monitor the associate related escalations, query through AMS, Mails and POS. To ensure all mail / POS escalations are converted to AMS.
• Ensure to have an initiative-taking approach in review and raise AMS for any discrepancy.
• Conducting / Taking part in Customer Connect programs like Town Hall, Virtual Connect and Meeting the project managers Periodically to upkeep Internal Satisfaction Survey (ISS)
• Ensure seat use and customer optimization for their locations.

• Continually review the operational arrangements and controls to maximize the efficiency levels and targets used as KPIs.
• To conduct frequent meetings with the vendors to ensure the SLA is met.
• To prepare and track the training plan for the transport team & vendor supervisors.
• Proactively plan for the transport operations during festival or BCP situations
• Random check on the Statutory / regulatory / Cognizant specific compliances like 6-digit ID scrutiny, background check, maintenance of back-up documents.

• Excellent verbal and written communication skills as well as presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
• Strong analytical, organization and administration skills
• A minimum of 5 years in the facility management industry/hospitality industry
• An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.

Jones Lang LaSalle