IT Operations- Administrator – 1 to 3 YearsMonitor the IT Events and carry out the control actions linked to thisTake action to solve IT incidents based on instructions, agreements and/or documented solutions, or escalate IT incidents (including convince stakeholders to take action based on urgency or impact)Register IT incidents and (research) actions already taken; actively monitor SLEsProactively monitor the workload automation environment (batch) and take the appropriate action(s) in case of detected problems and/or delaysCarry out specifically assigned ICT service requests - on demand and in accordance with instructions - in the context of IT infrastructure and workload automation" and in accordance with instructions and proceduresInvest in personal and technical development, keeping knowledge up-to-date by following training and coachingDetails:·The Main focus is to monitor the IT Infrastructure of Colruyt Group (24x7x365) using the tools OMI, BMC Control-M, Dynatrace, Tivoli etc. and trigger relevant actions.· Handle IT Infra events (Basic) based on their priority and trigger relevant actions by following the instruction text/KB's.· Handle Batch events (Basic) and batch cancels (e.g. rerun, force ok, put on hold etc.) as requested by the end users.· Handle incidents (Create/modify/escalate/close) as relevant.· Perform the SYST Batch Ombuds tasks Independently after 1 month of hands-on experience.· Perform Operational tasks (as Ombuds) of Prod environment under guidance.· Execute Standard (Basic) changes independently by following the procedure/KB's after 1 month of hands-on experience.· Identify and involve relevant stakeholders in case of events arising out of (un)planned interventions (e.g. IT changes, outages & etc.)· Flag/request to create a KB as and when necessary.· Prepare and send a daily Operations Report/Work transfer template with clear, relevant information along with the actions triggered.· Ensure that the Batch Planning AJF (Active Job File) is as up to date during the shift handover process.· Ensure the deliverables meet expected Quality, Efficiency and Effectiveness (QEE).RequirementsMandatory Requirements:· 1-3 Years of Experience in IT operations.· Using Monitoring tools BMC Control-M, Dynatrace, Tivoli TWS, CA7 or Monitoring experience.· Excellent communication and coordination skills.· Strong interpersonal skills and a positive attitude.· Demonstrated eagerness to learn and adapt.· Willingness to work in 24x7 shifts.· Proven ability to work effectively in a team environment.
