Product Manager II

UST

Thiruvananthapuram, Kerala
Permanent
Full-time

25 days ago

Job Description:Role Proficiency:Contributes in driving the Product Vision that addresses cross-domain market needs with strong business viability in line with the Product/Platform Portfolio and guidance from Managers. Assists Managers in delivering the desired product and platform outcomes from initial conception to implementation and support.Outcomes: * A strong evangelist of Product & Platforms Division’s Vision and Philosophy

Actively contributes in driving the product vision approach after sound product research and discovery through modern product discovery practises
Performs primary and secondary research; executes and tracks the product/platform strategy
Ensures clear and unambiguous translation of Product Value Roadmap of deliverables to enable the product team to complete work
Ensures adherence to the Product Value Roadmap set by Product Managers and Product Leadership
Drafts user stories and ensures they are clearly understood by the cross functional product teams
Ensures Product requirements are gathered and prioritized
Ensures commitment to and tracking of clear Product Metrics under guidance from Managers
Drives the execution of product development in collaboration with Product Team members comprised of Product Design Technology & Data Science
Tracks/drives Product Metrics and success goals under the guidance from Managers
Adherence to modern product management practises and standards; providing periodic status updates
Supports Product Managers and Senior Product Managers in product demos
Supports in achieving the Product OKRs

Measures of Outcomes: * Adherence to agreed product roll-out timelines

Achievement of Product Metrics
Achievement of Product OKR's
Product Team Performance
Number of domain and product certifications

Outputs Expected:Plan to develop outstanding products and platforms: * Strong research enabling sound Product Discovery

Co-facilitates Discovery Sprints under guidance from Product and Senior Product Managers
Write and articulate impressive user stories by capturing and translating solutions for identified user problems into product features that deliver value and impress users
Execute early feasibility risk mitigations through product prototyping/POCs
Adherence to Product OKR's

Design to deliver vast end -user experience: * Facilitate sound user research across target market segments

Influence implementing design user-centric experiences throughout the user journey
Assist in defining user experience (e.g. wire framing

journey maps)
partnering with product designersResearch the market to ensure an unfair advantage: * Sound understanding of market trendspartner ecosystems
and competitive strategies * Understanding usersthe marketplace
the competition and future trends for the domain or type of system being developed through customer and market research
competitive analysis
and rapidly acquiring domain expertise * Define and articulate unique product and business differentiationManage business to acquire additional markets: * Assist in implementing the GTM strategies and achieve the metrics for product success

Protect assets and mitigate risks employing IP knowledge

Manage great people: * Inspire Product teamscommunicate with diverse groups
and influence change throughout the organizationUse great technology: * Good understanding and usage of tech stacks

Good understanding of exponential technologies including AI/ML

IoT
Blockchain * Agile proficiency for Rapid Product Discovery & Development

Employ the latest technology in product management by diving deep into technology trends and architectures

Employ great methods in product management : * Understand different product management and development approaches

Understand product usage models

Skill Examples: * Ability to understand and articulate the core positioning messaging and value propositions of the product

Ability to support product demos to customers/end users
Ability to define the user experience to be incorporated into the User Design
Aptitude in creating user stories
Ability to create market customer and competition research based on understanding of market trends partner ecosystems and competitive strategies
Capable of motivating the team to build and deliver impressive products

Knowledge Examples:Knowledge Examples * Domain / Industry Knowledge: Working knowledge of standard business processes within the relevant industry vertical customer business domain

Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies
Proficient in user story writing
Knowledge of market trends partner ecosystems and competitive strategies
Proficient in product documentation
Expertise in people management
Knowledge of technology trends and architectures

Additional Comments:Product Manager Job Description UST is looking for a skilled and experienced Product Manager to oversee the development and management of our Customer Service Center product tailored for healthcare customers. The ideal candidate will possess a deep understanding of customer service operations within the healthcare industry and demonstrate the ability to translate customer needs into innovative product solutions. This role requires strong leadership, strategic thinking, and cross-functional collaboration to drive the success of the product and enhance customer satisfaction. As a Product Manager at UST , your Key responsibilities would be Product Strategy and Roadmap: Develop and execute a comprehensive product strategy and roadmap for the Customer Service Center product aligned with the company's overall objectives and market demands. Conduct market research, competitive analysis, and customer feedback to identify key trends, opportunities, and areas for product enhancement. Requirement Analysis and Prioritization: Collaborate with stakeholders, including customers, internal teams, and subject matter experts, to gather requirements and prioritize features and enhancements based on business value and customer impact. Define clear product requirements, user stories, and acceptance criteria to guide the development process and ensure alignment with customer needs. Product Development and Release Management: Work closely with engineering, design, and QA teams to drive the product development process from concept to delivery, ensuring high-quality and timely releases. Manage the product backlog, prioritize features, and coordinate sprint planning and execution in an Agile development environment. Stakeholder Engagement and Communication: Act as the primary point of contact for internal stakeholders and customers regarding product-related inquiries, updates, and feedback.Communicate product vision, roadmap, and progress to cross-functional teams, executives, and external stakeholders through regular meetings, presentations, and status updates. Performance Monitoring and Optimization: Define and track key performance indicators (KPIs) to measure the success and effectiveness of the Customer Service Center product. Analyze data, gather insights, and identify opportunities for product optimization, feature enhancements, and process improvements to drive customer satisfaction and business growth. Regulatory Compliance and Industry Standards: Stay informed about healthcare industry regulations, compliance requirements, and best practices related to customer service operations and data privacy. Ensure that the Customer Service Center product complies with relevant regulatory standards and meets the highest levels of security and data protection. You bring: Proven experience of atleast 5 years in product management, preferably in the healthcare industry, with a focus on customer service or patient engagement solutions. Strong understanding of customer service principles, processes, and technologies within the healthcare sector, including CRM systems, contact center solutions, and patient communication platforms. Demonstrated ability to translate customer needs and market trends into innovative product features and solutions. Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across cross-functional teams. Experience working in Agile software development methodologies, with proficiency in tools such as JIRA, Confluence, or similar. Analytical mindset, with the ability to leverage data-driven insights to make informed decisions and drive continuous product improvement. Knowledge of healthcare regulations, compliance standards (e.g., HIPAA), and industry best practices related to customer service and patient engagement. Proven track record of successfully launching and managing complex software products from ideation to commercialization, with a focus on delivering exceptional customer value and business outcomes.Skills:Project Management,Product Management,Product Development,Project ImplementationAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST

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