Senior Operations Manager, Master Data Management-, Product Master

Genpact View all jobs

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 21 days ago
Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of [Senior Manager, Master Data Management-, Product Master]!In this role, In this role, you be part of the iOps Services team, handling a team and reporting to the manager of MDM. You will be responsible for all the activities related to MDM domain.ResponsibilitiesExecute and manage the day-to-day activities for master data domainsDaily review of process KPI and reportingProvide areas of operational improvement, digital solutions (Artificial Intelligence/ Machine Learning) and technology implementations such as SAP MDG, SAP S4 HanaAbility to link master data issues/challenges to business processes, problems, and analyticsEscalation managementExperience in delivering sophisticated MDM strategy assessments & implementation roadmapIdentify continuous improvement projects and get them implementedMentor and Coach, the team members on the processProvide direction and guidance to team members, measure and report on process for TLBe able to handle project delivery / Ops Delivery - timeline and landmark management, partner relationship managementSet milestones for the team to executeHave good knowledge of MDM GovernanceExposure to Reporting, Analytics, and data lake environments. Applies knowledge and skills to conduct sophisticated and systematic analyses of data to produce insightsReview progress against the set milestones and ensure adherenceManage any transactional changes related to the Master data management activities Request gathering, analysing request and providing the solutionsPerform Process Controls & documentation, Quality Check. etc.SOP documentation during OJT/KT and during BAU, capturing all the rules and exceptions in the process. This is an ongoing activity that demands good analytical and writing skillsPlan & support Transitions and ensure “First Time Right”.Understanding of the process and nuances of different entities, understanding of entity specific norms etc.proactive contributor on domain / process knowledgePlan, perform, and implement process and data improvement initiatives.Have a complete clarity and understanding of each single activity assignedBrings in a clear understanding of how Finish Product /Material Master Data can impact various processes of any company i.e. Linkage of Finish Product Master Data to various Business ProcessesVery good understanding of the E2E P2P and OTC activities and impact of MDM work to the downstream processCollaborate with data stewards for designing and implementing policies, standards, and procedures for all Data Master hierarchies and categoriesManage, maintain and improve the master data to meet the governance requirements, data quality, and internal controls.Work cohesively with remote teamsReady to stretch during project deliveries.Manage client expectations.Take part & support Transitions and ensure “First Time Right”.Addressing ad-hoc queries, liaising with entities, banner controllers, participate in governance meetings with customers, internal stakeholders & support teams.Determine all tasks to be completed and maintain key report outs to internal as well client-side stake holdersDrive transformation and promote continuous improvement mindset amongst team membersExperienced with best practices in data validation & remediationQualifications we seek in you!Minimum QualificationsEducation: Bachelor’s degreeExperience – Relevant ExperienceDomain Knowledge – Master data ManagementGood working knowledge and Hands on with SAP S4 HANA and MDGGood People Management SkillRelevant experience in SAP Master data for Customer with a FMCG organizationShould have good knowledge of Customer data requirementsPreferred Qualifications/ SkillsAdvanced use of MS Office (Excel, PowerPoint, Word, Outlook)Good at Power BI, PowerAppsUnderstanding of SAP FI/CO commercial structures is an advantageAbility to define problems, collect data, establish factsGreat at communication, collaborationProject management skills desiredFlexible, organized, multi- task team playerHave a continuous improvement mind set and support improvement projects from data perspectiveAnalytical, Problem Solving, Excel, Good Communication, able to work individually . Good Interpersonal SkillWork with business units and process experts to resolve master data issuesHigh Energy levelFlexible about work in shiftsWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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