Assistant Manager - Global Network Operations

Tata Communications

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Broad outline of the RolePurpose - Broad objective of the roleSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeA member of a 24*7 support team responsible for managing Microsoft Teams Direct Routing and Meeting Room Services for end customerA Unified Communication Service Administrator responsible for monitoring and maintaining services as per agreed SLA.Minimum qualification & experience
  • Managing Teams Direct Routing infrastructure of customer.
  • Manage Endpoints like SBC, gateway, Meeting room endpoints.
  • Working on reported tickets and maintaining SLA.
  • Working on any issues reported by customer and responding emails.
  • Monitoring the service, identifying, and fixing the issues proactively.
  • Reporting and handling customer call for review of service.
Other knowledge/skills
  • Knowledge and experience on SIP and telephony devices.
  • Good understanding of Microsoft Teams
  • Good understanding of VOIP devices.
  • Knowledge and experience in managing SBC\Gateways.
  • Managing Teams Direct Routing.
Managing Microsoft Teams Room Systems.Key Responsibilities
  • Managing Teams Direct Routing infrastructure.
  • Managing devices like Ribbon/Audio Codes SBC.
  • Managing Teams Meeting room (Polycom devices).
  • Knowledge on protocols like SIP, H.323.
  • Experience in supporting of Microsoft Teams Service.
  • Good communication and customer handling skills.
  • Good Email writing and documentation skills.
  • Quick Learner.
Technical CompetenciesKnowledge / Skills

Tata Communications