Business Analyst/Product Manager - Salesforce (Dealer Management System)
Chennai, Tamil Nadu
Permanent
Full-time
23 days ago
About the ClientA key player in the electric vehicle (EV) industry, this company specializes in delivering sustainable mobility solutions for the commercial transportation sectorRole: Business Analyst/Product Manager - Salesforce (Dealer Management System)Location: Chennai (Work from office)Role Summary:The Business analyst / Product Manager - DMS will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS). This role ensures that the system effectively supports CRM, Sales, and Service functions, enhances operational efficiency, and aligns with business objectives.Key Responsibilities:DMS Implementation & Enhancement (30%)
Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features.
Conduct system testing, user training, and documentation to ensure smooth adoption.
Continuously evaluate and enhance system performance to meet evolving business needs.
System Support & Maintenance (20%)
Provide technical support to resolve user issues and minimize system downtime.
Conduct root cause analysis and implement preventive measures for system stability.
Vendor & Stakeholder Coordination (20%)
Act as the primary point of contact with Salesforce and other vendors for issue resolution, updates, and system enhancements.
Ensure timely upgrades, patches, and training to maintain system efficiency.
Data Management & Reporting (20%)
Generate custom reports and dashboards to support decision-making across departments.
Ensure data integrity and optimize reporting capabilities for business insights.