Servicenow developer TCS c2h
- Hyderabad, Telangana
- Permanent
- Full-time
- Design, develop, and implement solutions within the ServiceNow ITSM, CMDB, and Service Mapping modules.
- • Customize workflows, business rules, UI policies, and client scripts to meet business needs.
- • Develop and maintain CMDB integrations, ensuring accurate and up-to-date configuration data.
- • Configure and deploy Service Mapping to visualize application services and their dependencies.
- • Work closely with ITSM process owners to align system functionality with business processes.
- • Perform regular CMDB health checks, audits, and data reconciliation.
- • Participate in the planning and execution of ServiceNow upgrades and patches.
- • Develop and maintain technical documentation including architecture diagrams and SOPs.
- • Collaborate with cross-functional teams to ensure ServiceNow platform stability and performance.
- • Troubleshoot and resolve issues related to the ServiceNow platform and its modules.