Field Service Engineer
Agilent Technologies View all jobs
- Ahmedabad, Gujarat
- Permanent
- Full-time
- Perform installation, configuration, and optimization of Agilent LC/MS systems and related software/network solutions at customer sites.
- Provide preventive and corrective maintenance to ensure instruments operate within specifications and customer expectations.
- Diagnose and resolve complex hardware, software, and application performance issues on LC/MSD instruments.
- Deliver application support and advise customers on proper system configuration, usage, and preventive care to enhance uptime and performance.
- Collaborate cross-functionally with Sales, Marketing, Technical Support, and technical team to ensure seamless customer experience and timely resolution of escalations.
- Act as a technical resource for the field team—providing mentorship, training, and guidance on LCMS technology and service practices.
- Conduct internal and external technical training sessions or seminars for engineers and customers as required.
- Maintain accurate service records, documentation, and reporting in compliance with Agilent’s service processes.
- Proactively identify potential equipment or software issues to prevent unplanned interruptions to customer operations.
- Support the qualification and calibration of instruments for large-scale customer sites and regulated environments.
- Participate in Agilent-approved credentialing and compliance processes required to access and service customer facilities.
- Bachelor’s or Master’s degree in Electronics, Instrumentation, Analytical Chemistry, Biotechnology, or related field.
- 6+ years of experience working on LC/MS system; exposure to regulated (pharma/biopharma/Method development, troubleshooting) environments preferred.
- Strong understanding of chromatography and mass spectrometry principles and associated software tools.
- Excellent analytical and problem-solving skills with a customer-first mindset.
- Ability to manage multiple service calls independently and work effectively in field conditions.
- Good interpersonal and communication skills to collaborate with cross-functional teams and customers.
- Willingness to travel frequently within the assigned region.