Software Applications Engineer (Customer Solution Group)
- Bangalore, Karnataka
- Permanent
- Full-time
- Deliver SW releases, sample codes, and patches to customers and involved in the SW integration into their platform.
- Troubleshoot complex software problems (SW API, GUI, SW Tools/Drivers) and recommend corrective action.
- Closely follow and check customer technical issues, provide remote or on-site troubleshooting.
- Support customer lab/field trial, able to understand customer application environment and provide insightful advice on customer products.
- Help/train customer to understand Marvell product architecture and features, promote and demo Marvell products functionalities with Sales and Marketing.
- Work cross functionality with silicon development, system validation, and marketing team to deliver SW solution.
- Develop technical collateral material including application notes, user guide/manual, release notes, white papers and other technical documents.
- Articulate technology and product positioning to both business and technical users.
- Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Create relationships with key decision makers and serve as external technical spokesperson.
- Provide customer feedback to executive and development teams to participate in functionality roadmap planning.
- Bachelor’s degree in Computer Science, Electrical Engineering or related fields and 5-10 years of related professional experience.
- Master’s degree and/or PhD in Computer Science, Electrical Engineering or related fields with 3-5 years of experience.
- Must possess excellent written and verbal communication skills. Be able to present and clearly articulate solutions to customers.
- Previous experience of working as an Application Engineer or any equivalent Customer interacting role (i.e. ability to handle customers) is a must.
- 5-10 years of experience in networking, with a focus on AI infrastructure.
- 5 - 10 years of experience in customer-facing roles, providing technical support and solutions.
- Experience with switch driver development and community software such as SAI/Sonic.
- Proficiency in developing and debugging device drivers and silicon.
- Understanding of system-level switch and hardware requirements.
- Familiarity with networking protocols and VLSI design.
- Strong leadership and communication skills, with the ability to inspire and guide teams. Working with internal and external customer teams.
- Wide knowledge in code review, debug, and preparing patches.