Customer Success and Support Specialist
- India
- Permanent
- Full-time
- Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
- Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
- Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
- Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
- Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
- Create and maintain documentation and knowledge base articles for customers.
- Track customer satisfaction metrics and take action to improve client relationships.
- Collaborate with sales and product teams to ensure customer needs are met.
- Bachelor’s degree or equivalent work experience.
- 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage multiple customer accounts simultaneously.
- Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
- Problem-solving skills with the ability to work independently and as part of a team.
- A passion for helping people and providing excellent customer experiences.
- Strong attention to detail and ability to manage customer expectations.
- Work alongside & learn from best in class talent
- Flexible working options
- Opportunity to make a positive impact