Desktop Engineer

Gurgaon, Haryana
Permanent
Full-time

17 days ago

About the role:The candidate will be joining the Enterprise Technology Services (ETS) team and will be responsible for managing and supporting the end-user technology environment at GLG. This includes deploying, maintaining, and troubleshooting Windows and macOS devices, ensuring compliance with security policies, and optimizing the end-user experience. The ideal candidate will have expertise in Microsoft Entra/Intune and Jamf for endpoint management.Key Responsibilities:

Support and partner with the Systems Engineering team to configure and deploy state-of-the-art Windows and macOS environments for GLG's 2,700 employees worldwide, ensuring a seamless and secure user experience
Develop and implement automation strategies to improve endpoint management, software deployments, and system configurations, improving efficiency and reducing manual efforts
Analyze historical support ticket trends to identify recurring issues and implement proactive solutions that minimize incidents and enhance overall system reliability
Stay up to date with industry best practices for modern desktop engineering and apply relevant innovations to GLG's environment
Manage AWS Workspaces desktops and bundles, including debugging connectivity and software deployment issues
Support strategic ETS projects including software rollouts and infrastructure upgrades
Oversee Windows 11 deployment and ongoing support, ensuring a smooth transition and continued system maintenance (ongoing updates, patches, and optimizations)
Resolve escalated support tickets via Zendesk and collaborate with ETS teams to troubleshoot complex issues
Deploy, configure, and manage Windows and macOS devices using Microsoft Intune and Jamf
Maintain an accurate inventory of managed hardware and software assets
Oversee OS patching, security updates, and software deployments, enforcing security policies such as encryption, endpoint protection, and access controls
Monitor, identify, and remediate vulnerabilities in GLG devices while supporting the implementation and management of endpoint security solutions
Collaborate with ETS teams to enhance the GLG end-user computing experience and drive process improvements
Identify and implement automation opportunities to streamline workflows
Develop and maintain documentation for procedures, troubleshooting guides/best practices

Required Skills & Qualifications:

Bachelor's degree in IT, Computer Science, or related field preferred (equivalent experience will also be considered)
4+ years of experience in systems/desktop support and engineering
Proven expertise in managing Windows Desktop operating systems, macOS, and Microsoft 365
Experience with scripting (PowerShell, Bash) for automation
Hands-on experience with Microsoft Entra ID (Azure AD), Intune, and Jamf
Knowledge of Active Directory, Group Policy, and device compliance policies
Familiarity with Zendesk, or similar customer relationship management software platform
Understanding of security best practices for endpoint management
Excellent troubleshooting, communication, and customer service skills

Preferred Qualifications:

Relevant certifications (i.e., MD-100/MD-101, Jamf Certified Tech, or CompTIA A+)
Experience with networking fundamentals (DNS, DHCP, VPN)

Gerson Lehrman Group

Apply Now