Technical Support Engineering - Lead

• Your day begins by reviewing and addressing complex Level 2 technical support cases advanced by the Operational Service Desk (OSD), ensuring efficient resolutions that meet Siemens Energy's safety, compliance, and quality standards.
• You collaborate closely with Subject Matter Experts (SMEs) and the Remote Diagnostics team to analyze equipment data and tackle technical issues. Tapping into your expertise in rotating equipment, you participate in Failure Modes and Effects Analysis (FMEA) and Root Cause Analysis (RCA) with multi-functional teams to improve processes and product design.
• Throughout the day, you analyze ticket trends to identify recurring issues and propose product enhancements. You also mentor team members, engage in continuous improvement initiatives, and ensure timely reporting of performance metrics. Whether collaborating with collaborators or addressing customer inquiries, your work drives technical excellence and customer satisfaction in a fast-paced, dynamic environment.

• Customer Technical Support team provides detailed technical responses to internal and external customer enquiries related to SE Compressor products
• Manage Level 2 requests where Operational Service Desk (OSD) needs additional support in resolving the case
• Review any previous investigation conducted by OSD and identify additional steps required to provide an efficient resolution
• Coordinate internally with domain experts (SMEs) to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality.
• Participate in and/or conduct process and design FMEA and RCA or equivalent experience as a part of multi-functional team, as the need arises
• Support reporting and monitoring of performance metrics by ensuring high responsiveness.
• Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc. Use this data to suggest design changes for product improvement to engineering

• Bachelor's degree in mechanical or electrical engineering with 12 to 15 years of relevant experience.
• Experience with rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc.
• Strong understanding of engineering fundamentals and working knowledge of industry standards (e.g., API, ASME, ISO, DIN).
• Familiarity with case management systems (e.g., Salesforce) and document management systems (e.g., Globus, Teamcenter).
• Knowledge of engineering document types, standards, and specifications, along with storage, retrieval, and revision methods.
• Advanced data analytical skills and the ability to perform detailed engineering calculations.
• Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences. Ability to assess technical risk using data and/or calculation results.

• All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. - As a part of CTC, tax saving measure
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis

Siemens Energy