Senior Officer, Operational Risk Management, Firm-Wide

Core Competencies:

Strong knowledge about various regulatory requirements and having risk orientation.
Should have ability to work and coordinate with multiple stakeholders and have a solution driven approach.
Network with industry compliance fraternity and adopt best practises.
Managing efficient relationship with Regulator/s.
Identifying, escalation and mitigation of Regulatory/Compliance risk

Job Duties & responsibilities:

Guide and coach team members in driving the compliance agenda.
·Periodic Review of Branch OH (Operations Handbook), SOPs.
·Adherence to Guidelines pertaining to Master Circular on “Customer Service at Banks.”
·Review of risk events, frauds, Branch/ATM complaints, DLP instances, incidents, etc. and coordination with relevant teams for gap analysis and process improvement.
Managing stakeholder’s expectation within the governance/compliance framework
·Branch Daily, Monthly Operations Checklist Collation & Sample Review,
Insurance Limits revision &Collation & Preparation of Cash Retention Limit (CRL) Breach related KRI DataReview of Vault cash limits, Cash loading & CIT arrangements/ coordination,
·BCP process review / testing / coordination
·Support and collate required internal and regulatory reporting’s on fixed intervals.
·Coordination with branches for various Audits (Stat, Concurrent, Group submission),
Risk and Control Self-Assessment (RCSA) -Common & Unit Level RCSAs.
·Coordination with various compliance units, Product, Business Units for various transactions/ process related requirements/ Deviations (deferrals, email processing, etc.)